Returns & Exchanges

We want you to be completely satisfied with your LifeStraw gear, which is why we offer a 30-day return window for all unused and unwashed items. If your purchase doesn't fit your lifestyle, we make the exchange process simple and hassle-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Package Your Items

  Place your unused products in their original packaging with all tags attached to ensure they are protected during transit.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.